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Unexpected Chase turnaround!

August 5th, 2011 at 07:03 pm

Ha! Miracles do happen.

As soon as I'd redeemed my 50,000 points and paid off all my Chase cards, I sent them this message:

"To Chase Customer Service,

"As my account no doubt reflects, I had an incident last month where one customer service representative promised me something (see message below), but when I tried to get what I was promised, subsequent customer service agents refused to honor this promise.

"As a result, the trust of my long relationship with Chase has been broken. I no longer feel I can do business with you.

"Please cancel all three of my accounts immediately.

"Ceejay74"

***

That was yesterday. I got a message they'd forwarded my message to the appropriate department and would get back to me soon.

Today, got this message:

"Dear Ceejay74,

"Let me begin by apologizing for any error that may have occurred.

"I am pleased to confirm the promised 50,000 additional rewards have been added to the account and are avaialble for immediate redemption.

"If you are still wanting to close your accounts please letus know.

"If you have any further questions, please reply using the Secure Message Center.

"Thank you,

"CM
E-mail Customer Service Representative"

***

Checked my account and, what do you know? The extra 50,000 points were in there!

Now I'm a bit tempted to at least keep my Chase Freedom card, which gets good rewards regularly. I do have a Discover card that gets the same type of rewards, so I could close Chase if I was still mad. But I gotta say, $500 goes a long way toward smoothing my ruffled feathers!

I'll redeem the points first and decide later. Big Grin

7 Responses to “Unexpected Chase turnaround!”

  1. MonkeyMama Says:
    1312568806

    That's Great!

  2. Ima saver Says:
    1312569580

    Good for you!

  3. ThriftoRama Says:
    1312569804

    Well look at you Ms. Sassy Pants! I'm really happy for you. Nothing like a good threat to spur a corporation into action.

  4. guppy Says:
    1312571166

    Awesome!!

  5. North Georgia Gal Says:
    1312573275

    Terrific! See a little threat can go a long ways!

  6. LuckyRobin Says:
    1312601910

    Hee! They caved. That's awesome.

  7. dmontngrey Says:
    1312653657

    Wow, so glad you got them to change their minds!

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